I had the distinct privilege of hiring Shane into my team at Onapsis. He joined us at a time when we needed to build out our Customer Success function grounded in best practices, data, consistent execution, and high customer engagement. He rose to the challenge. Shane is a strategic, results-driven executive who fundamentally understands that Customer Success is not just a department but a core business multiplier.
Kellie SnyderChief Customer & Operations Officer · Hired Shane at Onapsis
Shane joined Manta when we had no formal customer success function and built it from the ground up. He is hard-working, process-oriented, and relentlessly focused on disciplined execution. Whether designing scalable systems or jumping on tough customer calls, he always showed up. He led his team with care and clarity, invested in their growth, and built a culture of trust and accountability. Smart, loyal, and a real fighter when things get ugly, someone I trust deeply and am proud to call a friend.
Tomas KratkyFounder & CEO, Manta (acquired by IBM)
I have had the pleasure of working alongside Shane at Manta. He innately motivates everyone around him, elevating performance levels while fostering a positive work environment. His unique blend of coaching and care ensures that each member of the Customer Success team is not only meeting their goals but also experiencing both professional and personal growth. As a key executive team member, Shane consistently champions a culture of mutual respect and shared purpose, acting as a true partner in leadership.
Nancy Louisnord, MBAGroup Chief Marketing Officer · Worked with Shane at Manta
I had the pleasure of working with Shane as my SVP of Customer Success at Manta. He is a consummate professional and an incredible leader, providing not just direction but mentoring using his extensive experience in Customer Success and Technology. As a leader in his organization I was empowered to do my job with clear guidance and support, and always knew that Shane not only had my back but was available any time for questions, guidance, or just to be a sounding board for my ideas. Shane is incredibly approachable yet a firm and effective leader.
Brian PerkinsDirector, Data Governance & Analytics, Luminare Health · Reported to Shane at Manta
I am writing to express my recommendation for Shane James, previously my Senior Vice President in Customer Success. It is with great admiration and gratitude that I share my experiences working with Shane during his tenure at Manta Software Inc. Shane's impact on our organization has been truly transformative. His dedication and vision were the driving force behind my decision to move across the country to work under his leadership.
Ryan DaltonSolutions Architect, IBM · Reported to Shane at Manta
Shane James is a fantastic team member with a strong orientation toward results. His attention to detail, customer success, and delivering true value make him an impressive partner both internally and externally. I really enjoyed working with Shane during our time together at Oracle and would welcome any opportunity to do so again. He is a keeper.
Nick KritikosCOO & CCO · Managed Shane at Oracle
I have known and worked with Shane James for over 10 years. Shane led the North America Sales Consulting team that I was part of and had a solid head for technology and business. While at Oracle, he constantly looked for ways to improve process and was instrumental in creating the Open Source Center of Excellence and Customer Success Programs. Shane takes time to get to know his team and always supported individual growth. I really enjoyed my time getting to know Shane personally, professionally, and being part of his high performing team.
Ken EllisOracle SaaS & Data Integration · Reported to Shane at Oracle
Shane was my North American counterpart in the pre-sales and customer success leadership team. He is a strong leader and the epitome of a play-coach management style. Shane excelled at executive-level engagements and possessed strong functional knowledge to communicate across hierarchies. He was also instrumental in driving impactful enablement initiatives globally. My JAPAC team still vividly remembers his thought-provoking coaching.
Chia Zyn LooDirector, JAPAC Sales Consulting · Oracle
I worked with Shane for several years as he was leading a team of solution engineers at Oracle. He has outstanding business acumen and was exceptional at identifying, analyzing, and positioning business value at our clients. His business skills complement his technical knowledge. In addition, he was a great leader, and his team really respected him.
Glenn HabibSupply Chain Executive · Oracle
I am delighted to recommend Shane for his exceptional managerial skills. While working alongside him at Oracle, Shane consistently demonstrated strong leadership qualities. His ability to navigate and resolve complex challenges, coupled with his profound understanding of the industry, made a significant impact on our team's success. Shane's dedication to creating a collaborative and empowering work environment showcased his managerial prowess. I highly endorse Shane for his outstanding managerial abilities.
Omar AhmadIT Managed Services Leader · Worked with Shane at Oracle
Shane was my manager at Oracle. He was one of the fairest managers I reported to over the years. He always listened for feedback and would help bring new ideas to the table from the team. I really liked this about Shane since it made me feel like I could make a difference at Oracle. I feel he enriched my career and helped me grow to where I am today. Shane is a good listener and that is also hard to find in a person. I would work for him in the future again.
Bryan TanoueSolutions Leadership · Reported to Shane at Oracle
Shane is one of the best managers I ever had in my 30+ years of IT experience. He always empowered me and the whole team with encouragement and full support. He is a great leader with deep knowledge of the IT industry and always put our customers first in everything we did as a team. I learned a lot from Shane about how to be a good leader, a good team player, and a trusted advisor for customers.
Jacky (Dejian) ChenExecutive Coach · Reported to Shane
